PREORDER: FREQUENTLY ASKED QUESTIONS

If you'd like to know in advance everything there is to know about Preorder merchandise from Calendars.com, here you go! Please note that preorder "ships after" dates are estimates from our vendors and subject to change for a variety of reasons. Below is all the information you need. If you have a question that wasn't answered here, feel free to email us at gethelp@calendars.com.

Can you tell me how preorder works?

Yes. And if you have more questions, read on!

Items that have not yet been received from the publisher or supplier will be marked as 'Preorder'. Each product detail page will include an estimated 'Ships After' date for the item.

Please note these dates are subject to change. If you decide to place an order, we will capture funds at the time of purchase and ship your items once they come into stock. We will notify you and issue you a prompt refund if your preorder item(s) cannot be fulfilled.

In general, if your order contains preorder merchandise, we will hold your order until all items are in stock and available to ship late October or early November. After that, we will ship in stock items as they arrive. Before early November, there are exceptions where we will ship your item immediately: If your order contains in stock gift items, games, toys, books, or perpetual undated calendars. Calendars that begin before January of the next year ship at least 2 weeks before their start date. If you need your items immediately, we are happy to ship all available, in stock items upon request.

Why do you offer "preorder"?

Many of our titles sell out each year. We are a highly seasonal business so we choose to offer preorder to allow customers to reserve their calendars early in the year. This makes sure they begin the new year with the perfect calendars.

Please note that not all calendars will be offered for preorder. For example: some calendars ship to our warehouse really quickly and are in stock at the time they are added to our website. This process depends on the publisher or vendor that we receive the calendars from.

When is my credit card charged for a preorder item?

All funds are captured at the time of purchase.

Can I ask you for updates on the progress of my preorder?

Totally. Of course. Feel free to contact us (gethelp@calendars.com or 800-366-3645).

We will also proactively send monthly email updates about preorder items.

Can I cancel my preorder and receive a refund?

You bet. Contact us (gethelp@calendars.com or 800-366-3645) via live chat or give us a call and we'll make it happen.

Can I return the item that I preordered once I receive it?

Yes. You can find our return instructions at https://www.calendars.com/return-exchanges on our Returns & Exchanges page.

Can I place one order that includes both preorder and in stock items?

Yes! You can put these in the same order. However in mid-October if any orders still contain preorder items, we will ship in stock calendars to ensure that they arrive in plenty of time before the holidays. Preorder items will then ship as they arrive to our warehouse.

I've already placed a preorder. Can I add calendars to that existing order?

No, unfortunately you cannot add to an existing order without the assistance of a Customer Service agent. You have two options in this case: 1) You can place a second order for the item(s) you wish to add to your order, or 2) You can call in and talk to one of our Customer Service agents (gethelp@calendars.com or 800-366-3645) and have them do that for you.

I have an order that contains both preorder and in stock items. Can the in stock items ship early?

Yes, just ask. Orders that contain preorder calendars are held until all preorder calendars are available to ship. Preorder gifts, games, toys, and books ship as soon as they arrive in our warehouse. If you'd like your in stock items to ship right away, please contact Customer Service (gethelp@calendars.com or 800-366-3645) and we'll split your order so the in stock items ship immediately.

I placed a preorder and it shipped earlier than expected! Nice. How'd that happen?

Congratulations! Occasionally one of our publishers may be able to get an item to us earlier than they estimated. We ship those calendars out to you as quickly as we can. Orders are filled on a first-come, first-served basis.

Is it possible for a preorder to "sell out"?

Yes, it is possible for a preorder item to "sell out". If that happens, we will fill the first orders that we have for that product as soon as we can. The other orders will be held pending a new shipment of merchandise or, if no other merchandise will be received, you will be notified by email that we were unable to fulfill your item(s) and that we have refunded you.