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Customer Service > Tracking Your Order

 

WHY ISN'T MY TRACKING INFORMATION UPDATING?


Typically, our shipping partner scans packages twice; once when they pick it up from our Austin facility, and again when the package is delivered to the local postal facility.
Occasionally, packages are scanned at a sorting facility along the way. Please allow 7 business days for Standard Shipping in the U.S. This does not include holidays and weekends.

If you need assistance with your order, please contact our Customer Service Team.