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Customer Service > Preorder & Backorder Merchandise

 

PREORDER & BACKORDER MERCHANDISE

Backorder Merchandise: Sometimes items are not available at the time you'd like to purchase them because they are temporarily out of stock. We will receive more of these items in our warehouse very shortly. If you decide to place an order, your credit card will be authorized for the purchase but will not be charged until the items become available and are shipped to you. At the time you order, we provide you with an approximate ship date for your back-ordered items. Please note these dates are subject to change.

Preorder Merchandise: Items that have not yet been received form the publisher or supplier will be marked as 'Preorder'. Each product detail page will include an estimated arrival date for the item. Please note these dates are subject to change. If you decide to place an order, your credit card will be authorized for the purchase but will not be charged until the items become available and are shipped to you.

In general, if your order contains preorder or backorder merchandise, we will hold your order until all items are in stock and available to ship. There are several exceptions where we will ship your item immediately. If your order contains in stock gift items, games, toys, perpetual undated calendars, or calendars whose start date begins in 10 days, we will automatically split your order into multiple shipping groups and ship the in stock items. If you need your items immediately, we are happy to ship all available, in stock items upon request.